Service Requests

Wick offers the only one-year / ten-year limited warranty in the industry. An experienced organization of independent builders, state-of-the-art production facilities, high quality construction by trained craftsman, and a strong service department assure the best service possible…before, during and after the home is purchased.

Not only does the Wick warranty provide the best coverage around; there's no charge or deductible on parts or services for repair of anything covered under any portion of the warranty. That's right! Service will be made at your home at no cost or expense to you. All customers need to do is contact their Wick builder with service issues.

The Wick Service Department works with our builders on service. The WIck builder's service crew usually handles minor service issues. Other service issues are reported to the Wick Service Department and a service request is filed. At that time, if necessary, either a Wick service crew or the Wick builder's service crew will complete an on site service assessment. Once Wick receives a service request, it's evaluated, parts are ordered if necessary, and a work crew is scheduled to complete the work at your home.